FAQs & Troubleshooting
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MFC-J245
233 Results
1.
Change the number of times my Brother machine rings before it answers.
2.
Scan multiple pages into one file instead of each scan being saved as a separate file.
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
Print on both sides of the page? (Manual 2-sided/Duplex Printing)
5.
One or more of my colors are not printing (blank).
6.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
7.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
8.
Print using only the black ink cartridge when the Color cartridges have run out.
9.
What is the recommended paper?
10.
I cannot save a file downloaded from the Brother support website (For Windows)
11.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
12.
Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
13.
Change the printer driver settings (Windows/macOS)
14.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
15.
No Paper Fed
16.
The keys on the control panel do not respond or triple beep when I press them.
17.
Replace Ink
18.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
19.
Open the Status Monitor
20.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
21.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
22.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
23.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
24.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
25.
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
26.
Unable to Scan AX
27.
Locate files scanned with ControlCenter2 (For Macintosh)
28.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
29.
Cannot Detect
30.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)