FAQs & Troubleshooting
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ADS-2100
70 Results
1.
Document Jam
2.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
5.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
6.
How can I scan and save documents to the Android™ mobile devices using my Brother machine?
7.
Configuring frequently-used scan settings on your computer.
8.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
9.
Multifeed
10.
Replace Roller
11.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
12.
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
13.
How to identify your Operating System (OS).
14.
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
15.
Download a file from the "Downloads" section and save it to Windows 8 computer.
16.
My Brother machine sound level is high while scanning documents.
17.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
18.
Paper suitable for scanning
19.
Replace Pad
20.
Scan Unable
21.
Replace Parts
22.
Unusable Device
23.
Cover is Open
24.
I cannot install Brother drivers on Debian 10 or later (Linux)
25.
Check the firmware version.
26.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
27.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
28.
Can I print from and scan to iPhone, iPod touch and iPad?
29.
Clean the Pick-up Roller
30.
Important points for specifying the scan area (Linux)