FAQs & Troubleshooting
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PT-9600
105 Results
1.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
2.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
3.
How do I transfer label or slip templates?
4.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
5.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
6.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
7.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?
8.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
9.
The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
10.
The top and base layers of the laminated tape are misaligned.
11.
How do I create a label using a template? (P-touch Editor 5.x for Windows)
12.
How to identify your Operating System (OS) for Windows or Mac
13.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
14.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
15.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
16.
The tape got jammed or stuck in the printer.
17.
Printing is not possible. (P-touch Editor 5.0 for Mac)
18.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
19.
I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
20.
(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
21.
(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
22.
I connected multiple printers of the same model to one computer but can only print from one of them.
23.
P-touch Editor crashes when I open it on my Mac.
24.
(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
25.
How to open the Devices and Printers window
26.
Can I directly operate my printer from a self-developed application software and print a label?
27.
How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
28.
How do I create a label using a template? (P-touch Editor 5.0 for Windows)
29.
Can my printer use TZ/TZe tapes?
30.
Where can I find my Brother printer's serial number?