FAQs & Troubleshooting
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PJ-863
81 Results
31. 12.06.2023
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
32. 02.06.2023
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
33. 12.04.2023
Where can I find my Brother printer's serial number?
34. 02.02.2023
How do I create and transfer templates? (for Mac)
35. 01.12.2022
Installing the CUPS wrapper/LPR printer driver (Linux®)
36. 01.12.2022
Uninstalling the printer driver (Linux®)
37. 13.10.2022
Where can I download the latest P-touch Editor for Mac?
38. 28.06.2022
How to install Brother software on a computer not connected to the Internet
39. 03.06.2022
I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
40. 02.05.2022
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
41. 19.04.2022
Installing a CA certificate
42. 18.04.2022
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
43. 04.04.2022
What do the indicator lights mean?
44. 31.03.2022
Printing from an Android™ device
45. 31.03.2022
How do I connect the printer and my mobile device via Bluetooth®?
46. 31.03.2022
This printer is not detected when establishing a Bluetooth® connection.
47. 31.03.2022
The side margins are incorrect.
48. 31.03.2022
What is the JPEG printing and how can I use it?
49. 31.03.2022
How to charge the rechargeable Li-ion battery
50. 31.03.2022
How do I connect the printer to my computer via Bluetooth®? (for Windows)
51. 31.03.2022
The paper is jammed in the printer.
52. 31.03.2022
Pages don't print.
53. 31.03.2022
How to insert paper
54. 31.03.2022
How to delete the registry information and files related to the printer driver
55. 30.03.2022
The printer does not turn on, so I cannot print.
56. 28.03.2022
I connected multiple printers of the same model to one computer but can only print from one of them.
57. 28.03.2022
I cannot save a file downloaded from the Brother support website (For Windows)
58. 15.12.2021
I cannot connect my printer to a Windows 11 computer via USB.
59. 09.12.2021
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
60. 09.12.2021
How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)