FAQs & Troubleshooting
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MFC-J6947DW
316 Results
1. 13/06/2024
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
2. 13/06/2024
(Video) Update the Driver or Firmware for your Brother machine
3. 13/03/2024
I cannot print using my Brother machine on a wireless network (Mac)
4. 13/03/2024
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
5. 14/02/2024
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
6. 14/02/2024
What is the default password for my Brother machine?
7. 24/01/2024
My machine does regular cleaning cycles in the night. How can I correct this?
8. 24/01/2024
Why is it necessary for my machine to go through regular cleaning cycles?
9. 14/12/2023
Discover the MAC address of the Brother network card
10. 14/12/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
11. 09/11/2023
I cannot scan via network.
12. 08/11/2023
How to scan a document from a Windows application?
13. 08/11/2023
How to scan a document from a Windows application?
14. 11/10/2023
Verify if the Brother machine has a dial tone.
15. 13/09/2023
Update your machine's firmware using Brother iPrint&Scan (Android / iOS)
16. 13/09/2023
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
17. 12/07/2023
I'm using Ubuntu 23.04 or their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
18. 12/07/2023
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
19. 21/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
20. 21/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
21. 21/06/2023
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
22. 21/06/2023
Add your Brother machine with AirPrint (macOS)
23. 21/06/2023
Print both sides of paper or a booklet automatically
24. 21/06/2023
Delete print jobs from the print queue.
25. 19/05/2023
I cannot print from my computer via USB.
26. 12/05/2023
I cannot print using my Brother machine on a wired network. (Windows / macOS)
27. 26/04/2023
In Windows®, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
28. 26/04/2023
I cannot print on a wireless (Wi-Fi) network (Windows)
29. 26/04/2023
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
30. 26/04/2023
Install the built-in drivers (For Windows 8 and Windows 10)