FAQs & Troubleshooting
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Innov-is XJ1
237 Results
1. 12/07/2024
"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
2. 12/07/2024
Combination of fabric, thread and needle
3. 12/07/2024
"The "Start/Stop" button does not operate with the foot controller attached. Remove the foot controller." appears on the LCD.
4. 12/07/2024
"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
5. 12/07/2024
"Attach the embroidery frame." message appears on the LCD. What does it mean?
6. 12/03/2024
Stitches are skipped
7. 08/03/2024
What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
8. 08/03/2024
What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
9. 29/02/2024
Introducing the Brother Artspira application
10. 20/02/2024
Fabric puckers
11. 06/02/2024
I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
12. 02/02/2024
How to connect your machine and transfer data to Artspira
13. 02/02/2024
Tutorial videos on how to use the machine [Video instructions]
14. 23/01/2024
How to set up the wireless network connection with the wizard on the machine
15. 19/12/2023
How to embroider an appliqué pattern [Video instructions]
16. 06/12/2023
E92001 appears on the Artspira app screen.
17. 13/10/2023
Introducing Brother My Design Snap application
18. 13/10/2023
Introducing Brother My Stitch Monitor application
19. 12/10/2023
Tutorial videos on how to use My Stitch Monitor with the machine [Video instructions]
20. 29/09/2023
The App shows the message "No Supported Machines Found".
21. 28/08/2023
List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
22. 28/08/2023
E96001 appears on the Artspira app screen.
23. 28/08/2023
M5613201 appears on the Artspira app screen.
24. 28/08/2023
M5612301 appears on the Artspira app screen.
25. 28/08/2023
M4345001 appears on the Artspira app screen.
26. 10/08/2023
How do I clean the race?
27. 24/05/2023
How do I sew hook-and-loop fasteners(hook-and-loop tapes)?
28. 18/05/2023
Machine does not start to sew.
29. 17/05/2023
How do I remove or attach the presser foot holder?
30. 15/05/2023
Basic procedure to sew stitches