FAQs & Troubleshooting
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DCP-J515W
267 Results
1.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
2.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
3.
Load paper in the paper tray
4.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
5.
The printer status is Offline or Paused.
6.
How do I load envelopes into my machine?
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
9.
Can I print from or scan to Android™ Smartphone?
10.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
11.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
12.
I get an error "Print Queue is stopped" using Mac OSX 10.2-10.4
13.
Protect your Brother machine against unauthorised access over the network
14.
I cannot find some option in the Printing preferences. (For Windows)
15.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
16.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
17.
Can I print from and scan to iPhone, iPod Touch and iPad?
18.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
19.
When selecting greyscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the greyscale image?
20.
Wireless setup is requesting a WPS PIN to complete the setup
21.
I cannot print using my Brother machine on a wireless network (Mac)
22.
Check the kind of scanner driver installed by connecting the USB / Parallel cable.
23.
How to identify your Operating System (OS).
24.
Locate files scanned with ControlCenter3 (For Windows)
25.
The edge of glossy paper is smudged.
26.
When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
27.
Scan and save a document in PDF format (Scan to File)
28.
I cannot use Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
29.
Print using only the black ink cartridge when the colour cartridges have run out
30.
I cannot remove red-eye.