FAQs & Troubleshooting
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PT-9500PC
156 Results
1.
The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
2.
Can I print from any software other than P-touch Editor? (for Windows)
3.
Where can I download the latest P-touch Editor for Mac?
4.
The Windows Logo testing warning appears during installation. Is it OK to install the driver?
5.
Where can I find my Brother printer's serial number?
6.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
7.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
8.
When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
9.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
10.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
11.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
12.
The paper settings specified from the server computer are not reflected on the client computer.
13.
How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
14.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
15.
How to identify your Operating System (OS) for Windows or Mac
16.
How to open the Devices and Printers window
17.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
18.
How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
19.
How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
20.
How do I create name badges by joining "First Name" and "Last Name" fields together?
21.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
22.
When I try to use the database function, an application error occurs.
23.
My print server has stopped printing.
24.
How is the print head cleaning cassette used?
25.
How do I create an Address Label using P-touch Editor 5.0 for Windows.
26.
A different IP address is assigned every time the product is booted.
27.
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
28.
Printing is not possible. (USB connection)
29.
While installing the driver, a dialogue box appears, allowing you to select whether to replace or add a driver. Which one should I select?
30.
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)