FAQs & Troubleshooting
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DCP-J562DW
254 Results
31.
Ink Low
32.
I cannot print one or more colours
33.
My Brother machine could not be found over the network when I installed drivers on my computer.
34.
Paper tray not detected/ Paper tray #2 not detected
35.
Scanned documents are black when I view them in Brother Image Viewer (Android™)
36.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
37.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
38.
Printing result in Windows Photo Viewer is light.
39.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
40.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
41.
(Video) Install Ink Cartridges
42.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
43.
Ink Absorber Full / Ink Absorber Pad Full
44.
Change the printer driver settings (Windows / macOS)
45.
Unable to Print XX
46.
Clear wide, faded, horizontal lines (banding) appear on printed documents.
47.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
48.
(Video) Connect telephone line and power cords
49.
Add your Brother machine with AirPrint (macOS)
50.
I cannot print on a wireless (Wi-Fi) network (Windows)
51.
I cannot find some options in the Print dialogue box. (For OS X v10.7 to 10.15)
52.
Unable to Scan AX
53.
Scan multiple pages into one file instead of each scan being saved as a separate file.
54.
Ink is still wet after printing on Glossy Paper and even after ink dries, smudges appear.
55.
No Paper Fed
56.
My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto" to "Static")
57.
Can third party ink be used to refill the ink cartridges?
58.
What is the recommended paper?
59.
Why do the colour ink cartridges run out of ink even though I never or rarely print in colour?
60.
I cannot save a file downloaded from the Brother support website (For Windows)