MFC-J4710DW FAQs & Troubleshooting MFC-J4710DW Not your product? Sort by: Updated Date Popularity 4 Results 1. 13/06/2017 I am having a issue receiving faxes. 2. 29/05/2013 I cannot receive a color fax. 3. 25/04/2013 I am using Voice Over Internet Protocol (VoIP) and am having problems receiving faxes. 4. 27/03/2013 Why doesn't the machine answer when receiving a call? English Fax FAQs & Troubleshooting