1. 26/04/2023

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

2. 15/02/2023

I'm using Windows Vista, Windows 7, Windows 8 / 8.1 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.

3. 12/10/2022

When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".

4. 15/10/2019

My documents are sent to a different machine (the IP address is not unique and "IP Config" changes from "Auto" to "Static")

5. 26/03/2019

When I try to scan to OCR I get the message "This feature is not available because there is no OCR Software installed"  

6. 23/01/2019

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202", "Error CC4-202", "Error CC3-205" or "Error CC4-205".

7. 21/11/2018

The error message "No machine found" appears when I installed drivers with USB connection (For Windows).

8. 06/03/2018

"This app is preventing shutdown" and "Brother Help" messages appear and computer does not shutdown (Windows 10)

9. 30/09/2014

The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Downloads" section.

10. 30/09/2014

When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?

11. 29/11/2013

I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)