FAQs & Troubleshooting
Popular |
VC-500W
37 Results
1.
I cannot print on a wireless network.
2.
How do I update the printer's firmware?
3.
Where can I download the latest P-touch Editor for Mac?
4.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
5.
How do I cut the printed paper?
6.
Label contents placed at the edge of the label layout are cut off when printed. (P-touch Editor)
7.
How do I load/change the roll cassette?
8.
The print quality is poor or the image is too light. (Color Label Editor)
9.
What Android™ mobile application can I use?
10.
How to change the background color (Color Label Editor 2)
11.
When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
12.
The printed text is too large.
13.
I cannot print and get an error message "No cassette is installed" or "NO MEDIA".
14.
What iOS mobile application can I use?
15.
P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
16.
Where can I find my Brother printer's serial number?
17.
How to identify your Operating System (OS) for Windows or Mac
18.
Printing is not possible. (P-touch Editor5.3 for Mac)
19.
My prints do not look as expected when I print from a Mac using AirPrint.
20.
How can I connect the printer to my mobile device via Wi-Fi®?
21.
The printer driver installation using a USB cable does not complete or the printer is listed as an unspecified device.
22.
What do the indicator lights mean?
23.
I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
24.
My printed labels are completely blank. (Windows 10 or later)
25.
How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
26.
White lines appear on the printed label or the print is blurred.
27.
How do I connect the printer to my computer using a USB cable?
28.
Export a label from Color Label Editor to Color Label Editor 2.
29.
After installing the printer driver using a USB cable, a yellow caution symbol is displayed on the device icon. (for Windows)
30.
P-touch Editor crashes when I open it on my Mac.