FAQs & Troubleshooting
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MFC-490CW
337 Results
31.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
32.
I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
33.
Can third party ink be used to refill the ink cartridges?
34.
When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
35.
Where is the USB port on the machine?
36.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
37.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
38.
I cannot save a file downloaded from the Brother support website (For Windows)
39.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
40.
When I print, the pages are smudged with ink. What should I do?
41.
I cannot print using my Brother machine on a wireless network (Windows)
42.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
43.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
44.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
45.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
46.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
47.
I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
48.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
49.
Paper Jam
50.
I'm using Macintosh. What is the PreScan option used for?
51.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
52.
Locate files scanned with ControlCenter3 (For Windows)
53.
How many times will my Brother machine automatically redial a number?
54.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
55.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
56.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
57.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
58.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
59.
Which E-mail packages are compatible with ControlCenter3?
60.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?