FAQs & Troubleshooting
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HL-5380DN
182 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Can I print from or scan to Android™ Smartphone?
3.
The printer status is Offline or Paused.
4.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
5.
What is Brother iPrint&Scan?
6.
Delete print jobs from the print queue.
7.
I cannot find some option in the Printing preferences. (For Windows)
8.
Can I print from and scan to iPhone, iPod touch and iPad?
9.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
10.
Drum End Soon
11.
Protect your Brother machine against unauthorised access over the network
12.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
13.
I cannot install Brother drivers on Debian 10 or later (Linux)
14.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
15.
Printouts have a curl or wave.
16.
Replace the drum unit.
17.
How do I install the Optional Tray Unit?
18.
What driver package format is supported by my Linux distribution?
19.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
20.
Can I print from DOS applications?
21.
Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
22.
How to identify your Operating System (OS).
23.
What is the printable area per page?
24.
Print on labels and envelopes from the MP tray.
25.
I cannot install the driver when using the Driver Install Tool. (Linux)
26.
I cannot print from my computer via USB.
27.
Cannot print after a Windows 10 update (June 2020)
28.
Paper size settings are unavailable when I print from OpenOffice (Linux)
29.
I cannot save a file downloaded from the Brother support website (For Windows)
30.
I still receive the error message "Replace Drum", "Drum Near End", or "Drum End Soon" after I replace the drum unit with a new one.