FAQs & Troubleshooting
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DCP-387C
212 Results
31.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
32.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
33.
I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
34.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
35.
Locate files scanned with ControlCenter2 (For Macintosh)
36.
Locate files scanned with ControlCenter3 (For Windows)
37.
The printer status is Offline or Paused.
38.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
39.
Create or view a XML Paper Specification document
40.
Is my Brother machine compatible with Windows Vista?
41.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
42.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
43.
I'm using Macintosh. What is the PreScan option used for?
44.
Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
45.
I installed scan-key-tool, but it does not work. (Linux)
46.
I cannot save a file downloaded from the Brother support website (For Windows)
47.
"Offline" appears on the Status Monitor.
48.
Open the Status Monitor
49.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
50.
How to identify your Operating System (OS).
51.
The edge of glossy paper is smudged.
52.
Can third party ink be used to refill the ink cartridges?
53.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
54.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
55.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
56.
When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
57.
Scan a document into ScanSoft™ PaperPort™ 11SE
58.
Scan a document in OS X 10.8/macOS 10.12 - 10.15.
59.
Scan a document in Mac OS X 10.7.
60.
Is there a way to view how much ink is remaining?