FAQs & Troubleshooting
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105 Results
1.
What is Brother iPrint&Scan?
2.
Cover is Open
3.
Document Jam/ Too Long
4.
Reset the network settings to the factory default.
5.
Easy Scan to E-mail
6.
Multifeed
7.
Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
8.
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
9.
Unusable Device
10.
Configuring frequently-used scan settings on your computer.
11.
Discover the MAC address of the Brother network card
12.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
13.
Replace Roller
14.
Can I print from or scan to Android™ Smartphone?
15.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
16.
I cannot save a file downloaded from the Brother support website (For Windows)
17.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
18.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
19.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
20.
What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
21.
When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
22.
Replace Pad
23.
Important points you need to confirm before configuring your Brother machine for a wireless network.
24.
Can I print from and scan to iPhone, iPod touch and iPad?
25.
I cannot scan from my computer via network. (For Windows)
26.
I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
27.
The BRAdmin Professional software is not able to locate the Brother machine on my network.
28.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
29.
Verify the Brother machine connected to the Wired Network (For Macintosh)
30.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater