FAQs & Troubleshooting
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89 Results
31.
Replace Reverse Roller
32.
What is the default password for my Brother machine?
33.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
34.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
35.
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
36.
Changing scan settings in ControlCenter.
37.
Scan multiple pages into one file instead of each scan being saved as a separate file.
38.
Enable the Brother machine's network interface.
39.
Reset the network settings to the factory default.
40.
I cannot save a file downloaded from the Brother support website (For Windows)
41.
Paper suitable for scanning
42.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
43.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
44.
Scan and save a document in PDF format for Windows (Scan to File)
45.
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
46.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
47.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
48.
Scan error due to length, reduce length
49.
I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
50.
Load Documents
51.
Card Jam
52.
My scanned image is missing.
53.
Open the Control Panel (For Windows)
54.
Open the "Scanners and Cameras" and Properties.
55.
On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
56.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
57.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
58.
Discover the MAC address of the Brother network card.
59.
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
60.
Scan a document in Windows 8 and Windows 10.