FAQs & Troubleshooting
![]() |
Latest |
![](/g/b/img/product/2420euk.jpg)
PT-2420PC
48 Results
1. 23/07/2024
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
2. 30/05/2024
(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
3. 18/10/2023
How to open the Devices and Printers window
4. 18/10/2023
How do I uninstall the printer driver?
5. 18/10/2023
How to identify your Operating System (OS) for Windows or Mac
6. 18/10/2023
Printing is not possible. (USB connection)
7. 12/06/2023
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
8. 12/04/2023
Where can I find my Brother printer's serial number?
9. 23/05/2022
While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
10. 18/04/2022
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
11. 31/03/2022
How to delete the registry information and files related to the printer driver
12. 28/03/2022
I connected multiple printers of the same model to one computer but can only print from one of them.
13. 28/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
14. 26/10/2021
P-touch Editor crashes when I open it on my Mac.
15. 14/01/2021
How to make a label with a barcode (P-touch Editor 5.0 for Mac)
16. 13/01/2021
Can I directly operate my printer from a self-developed application software and print a label?
17. 18/11/2020
Printing is not possible. (P-touch Editor 5.0 for Mac)
18. 30/10/2020
How do I print the inserted image maintaining its original size?
19. 30/10/2020
When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
20. 13/10/2020
How to use the Sequential Numbering function
21. 07/10/2020
How do I use a template? (P-touch Editor 5.0 for Mac)
22. 10/09/2020
How can I use the Sequential Numbering Feature? (P-touch Editor 3.2 for Mac)
23. 10/09/2020
How can I print vertical labels? (P-touch Editor 3.2 for Mac)
24. 04/09/2020
The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
25. 25/08/2020
I cannot find the template files. (P-touch Editor 3.x for Mac)
26. 25/08/2020
How do I create name badges by joining "First Name" and "Last Name" fields together?
27. 12/06/2020
The tape got jammed or stuck in the printer.
28. 03/06/2020
When I try to use the database function, an application error occurs.
29. 02/06/2020
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
30. 07/05/2020
How to use a 9/64" (3.5 mm) wide tape