FAQs & Troubleshooting
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PT-2420PC
47 Results
1.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
2.
When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
3.
Where can I find my Brother printer's serial number?
4.
How is the print head cleaning cassette used?
5.
How to use a 9/64" (3.5 mm) wide tape
6.
Printing is not possible. (USB connection)
7.
How do I create name badges by joining "First Name" and "Last Name" fields together?
8.
Can I directly operate my printer from a self-developed application software and print a label?
9.
The top and base layers of the laminated tape are misaligned.
10.
Can my printer use TZ/TZe tapes?
11.
Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
12.
How to identify your Operating System (OS) for Windows or Mac
13.
When I try to use the database function, an application error occurs.
14.
Printing is not possible. (P-touch Editor 5.0 for Mac)
15.
How to open the Devices and Printers window
16.
How do I uninstall the printer driver?
17.
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
18.
I want to print without excess tape before the label.
19.
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
20.
How to delete the registry information and files related to the printer driver
21.
The driver downloaded from the website cannot be installed.
22.
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
23.
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
24.
P-touch Editor crashes when I open it on my Mac.
25.
The tape got jammed or stuck in the printer.
26.
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
27.
I cannot find the template files. (P-touch Editor 3.x for Mac)
28.
Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
29.
I connected multiple printers of the same model to one computer but can only print from one of them.
30.
The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)