FAQs & Troubleshooting
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MFC-6490CW
350 Results
31. 14/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
32. 19/12/2022
Can third party ink be used to refill the ink cartridges?
33. 13/12/2022
How to identify your Operating System (OS).
34. 16/11/2022
Paper size settings are unavailable when I print from OpenOffice (Linux)
35. 15/11/2022
Uninstall the drivers. (Mac OS X 10.2 - 10.4)
36. 15/11/2022
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
37. 31/10/2022
Which E-mail packages are compatible with ControlCenter3?
38. 31/10/2022
I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
39. 31/10/2022
I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
40. 25/10/2022
When I try to scan the A3/ Ledger size document using ScanSoft™ PaperPort™ 11SE, there is not "A3/ Ledger" in the paper size list. What should I do?
41. 17/10/2022
Send a fax using PC-FAX with LPD/LPRng (Linux)
42. 12/10/2022
Scan a document into ScanSoft™ PaperPort™ 11SE
43. 11/10/2022
When I scan a document using ControlCenter, the scanned file size is too big.
44. 26/09/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
45. 20/09/2022
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
46. 12/09/2022
I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
47. 06/09/2022
Configure and use PC-FAX (CUPS) (Linux)
48. 30/08/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
49. 22/08/2022
Configure the Scan to Email Feature (Linux)
50. 09/08/2022
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
51. 08/08/2022
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
52. 03/08/2022
"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
53. 26/07/2022
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
54. 26/07/2022
Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
55. 26/07/2022
Configure and use the Scan Key Tool (Linux)
56. 20/07/2022
Uninstall the drivers. (Mac OS X 10.5)
57. 30/06/2022
I can print but cannot scan via network. (For Mac)
58. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
59. 20/06/2022
Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
60. 18/05/2022
Locate files scanned with ControlCenter3 (For Windows)