FAQs & Troubleshooting
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DCP-J172W
248 Results
31. 14/02/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
32. 14/02/2023
I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
33. 14/02/2023
When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
34. 14/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
35. 19/12/2022
Cannot Detect Ink Volume
36. 19/12/2022
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
37. 19/12/2022
Can third party ink be used to refill the ink cartridges?
38. 13/12/2022
How to identify your Operating System (OS).
39. 13/12/2022
Is there a way to view how much ink is remaining?
40. 20/10/2022
How do I use Mopria™ Print Service (MPS) with my Brother machine?
41. 27/09/2022
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
42. 26/09/2022
When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
43. 31/08/2022
After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
44. 30/08/2022
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
45. 22/08/2022
Configure the Scan to Email Feature (Linux)
46. 09/08/2022
I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
47. 26/07/2022
Configure and use the Scan Key Tool (Linux)
48. 19/07/2022
I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
49. 30/06/2022
I can print but cannot scan via network. (For Mac)
50. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
51. 20/06/2022
Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
52. 09/05/2022
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
53. 20/04/2022
Uninstall the Brother Software and Drivers (Windows)
54. 14/04/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
55. 11/04/2022
Wireless setup is requesting a WPS PIN to complete the setup
56. 07/04/2022
How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
57. 01/04/2022
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
58. 01/04/2022
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
59. 24/03/2022
I cannot find some option in the Printing preferences. (For Windows)
60. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)