MFC-J491DW FAQs & Troubleshooting MFC-J491DW Not your product? Sort by: Updated Date Popularity 2 Results 1. 01/06/2023 Delete print jobs from the print queue. 2. 24/08/2016 When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image? Print FAQs & Troubleshooting