MFC-J491DW FAQs & Troubleshooting MFC-J491DW Not your product? Sort by: Updated Date Popularity 5 Results 1. 23/01/2020 Remove Paper Scraps Jammed in the ADF 2. 23/01/2020 Document is Jammed inside the ADF Unit 3. 23/01/2020 Document is Jammed in the Top of the ADF Unit 4. 11/09/2017 Document Jam 5. 11/05/2015 Paper Jam Paper Feed / Paper Jam FAQs & Troubleshooting