FAQs & Troubleshooting
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DCP-9020CDN
255 Results
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
3.
Jam Manual Feed
4.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
5.
Adjust color settings by using the custom setting in the printer driver
6.
My Brother machine has no power.
7.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
8.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
9.
Configure and use the Scan to Network feature (For Windows)
10.
How to identify your Operating System (OS).
11.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
12.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
13.
Scan Unable xx
14.
Size Error DX or Size Error 2-sided
15.
Size mismatch
16.
Smudges on printed pages (Poor fixing)
17.
White spots or hollow print
18.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
19.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
20.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
21.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
22.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
23.
I cannot install the driver when using the Driver Install Tool. (Linux)
24.
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
25.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
26.
Add your Brother machine with AirPrint (macOS)
27.
I cannot install Brother drivers on Debian 10 or later (Linux)
28.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
29.
Configure the Scan to Email Feature (Linux)
30.
Configure and use the Scan Key Tool (Linux)