FAQs & Troubleshooting
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1.
My Brother machine doesn't feed a card for scanning.
2.
What driver package format is supported by my Linux distribution?
3.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
4.
What is Brother iPrint&Scan?
5.
Configuring frequently-used scan settings on your computer.
6.
The document was not fed.
7.
Replace Roller
8.
Replace Parts
9.
Document Jam
10.
I cannot install Brother drivers on Debian 10 or later (Linux)
11.
Command List of brscan. (Linux)
12.
"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
13.
A page that is not a blank page is skipped.
14.
USB Flash Drive is Full (Scan to USB)
15.
Sending Error (Scan to FTP)
16.
The scan speed is too slow.
17.
Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
18.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
19.
Scan using XSane or GIMP (Linux)
20.
Delete a network scanner entry. (Linux)
21.
Important points for specifying the scan area (Linux)
22.
Uninstall Scan-key-tool. (Linux)
23.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
24.
Multifeed
25.
Reset the network settings to the factory default.
26.
Configure the Scan to Email Feature (Linux)
27.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
28.
Uninstall the scanner driver. (Linux)
29.
Pre-Required Procedures (Linux)
30.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)