FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/dcp6690cw_eu_as.jpg)
DCP-6690CW
291 Results
91.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
92.
Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
93.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
94.
Configure or change the settings of the ControlCenter 2 or 3 scanning options
95.
When I make copies, my Brother machine uses paper from the wrong tray. What can I do?
96.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
97.
Wrong Paper Size
98.
Change the user interface of ControlCenter3
99.
When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
100.
I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
101.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
102.
I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
103.
Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
104.
When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
105.
Where is the USB port on the machine?
106.
Uninstall the drivers. (Mac OS X 10.5)
107.
Where can I find my Brother machine's serial number?
108.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
109.
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
110.
When I connect the Brother machine to a USB hub, it doesn't work correctly.
111.
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
112.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
113.
I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
114.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
115.
How do I factory reset the network settings?
116.
Print on both sides of the page. (Manual 2-sided/Duplex Printing)
117.
Uninstall the Brother Software and Drivers (Windows)
118.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
119.
I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
120.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)