MFC-J475DW FAQs & Troubleshooting MFC-J475DW Not your product? Sort by: Updated Date Popularity 3 Results 1. 04/17/2015 I still receive the error message "Paper Jam" after I removed the jammed paper. 2. 04/16/2015 Paper Jam 3. 04/01/2013 Document Jam Paper Feed / Paper Jam FAQs & Troubleshooting