FAQs & Troubleshooting
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MFC-3100C
150 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
Thick paper (postcard/envelope etc.) cannot be loaded properly.
3.
Can I confirm that the FAX was sent correctly?
4.
I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
5.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
6.
The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
7.
Why doesn't the machine answer when receiving a call?
8.
When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
9.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
10.
Change the printer driver settings (Windows/macOS)
11.
The printer status is Offline or Paused.
12.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
13.
How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
14.
When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
15.
My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
16.
Why doesn't the machine answer when receiving a call?
17.
Can I reduce the size of a received fax on this machine?
18.
When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
19.
A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
20.
How do I uninstall MFL Pro Suite for Windows® 2000 users?
21.
Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
22.
Black Ink is still wet after printing on Glossy Paper (For PC Printing).
23.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
24.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
25.
Delete print jobs from the print queue.
26.
I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
27.
I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
28.
Can I print using only the black ink cartridge when the Color cartridges have run out?
29.
I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
30.
I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?