FAQs & Troubleshooting
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41 Results
1. 04/30/2025
I cannot set up my machine using Brother Mobile Connect app. (Android™)
2. 04/16/2025
Where can I download Brother iPrint&Scan application for Mac?
3. 04/16/2025
Access Web Based Management
4. 03/11/2025
What is the default password for my Brother machine?
5. 03/03/2025
What is the default password for my BRAdmin, Remote Setup or Web Based Management?
6. 12/19/2024
What is Power PDF?
7. 12/13/2024
How to identify your Operating System (OS).
8. 06/27/2024
The scanning speed is slow when scanning from my machine. (Windows)
9. 02/28/2024
Uninstall the drivers. (macOS 13 or greater)
10. 02/15/2024
Uninstall the drivers. (macOS 10.14 - macOS 12)
11. 09/26/2023
My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
12. 06/23/2023
Your Brother Machine Cannot Scan over the Network
13. 06/23/2023
Wireless LAN Error Codes
14. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
15. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
16. 11/04/2022
Update the Driver or Firmware for your Brother machine
17. 08/22/2022
Configure the Scan to Email Feature (Linux)
18. 06/30/2022
Set up your Brother machine on a wireless network. (Windows/macOS)
19. 06/23/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
20. 04/20/2022
Uninstall the Brother Software and Drivers (Windows)
21. 04/14/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
22. 04/11/2022
Wireless setup is requesting a WPS PIN to complete the setup
23. 04/01/2022
(Video) Replace the Roller Kit
24. 03/24/2022
I cannot save a file downloaded from the Brother support website (For Windows)
25. 03/11/2022
Discover the MAC address of the Brother network card
26. 03/11/2022
Your Brother machine cannot scan. / Scanning has stopped.
27. 03/10/2022
Check your machine's IP Address or Node Name
28. 03/02/2022
Reset the Network Settings to Factory Default
29. 11/29/2021
A security warning appears when accessing Web Based Management via HTTPS.
30. 11/29/2021
When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.