FAQs & Troubleshooting
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27 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1. 07/04/2024
Update the Driver or Firmware for your Brother machine
2. 06/27/2024
The scanning speed is slow when scanning from my machine. (Windows)
3. 02/28/2024
Uninstall the drivers. (macOS 13 or greater)
4. 02/15/2024
Uninstall the ICA driver (macOS 10.13 - macOS 12).
5. 01/10/2024
Card Jam *
6. 01/10/2024
Replace the Pick Up Roller *
7. 01/10/2024
Replace the Separation Pad *
8. 12/26/2023
I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
9. 11/30/2023
Install the Output Tray
10. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
11. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
12. 12/13/2022
How to identify your Operating System (OS).
13. 08/22/2022
Configure the Scan to Email Feature (Linux)
14. 06/23/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
15. 04/20/2022
Uninstall the Brother Software and Drivers (Windows)
16. 04/14/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
17. 03/24/2022
I cannot save a file downloaded from the Brother support website (For Windows)
18. 03/11/2022
Check the firmware version.
19. 10/12/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
20. 07/29/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
21. 07/06/2020
Change the brscan5 scan settings using XSane (Linux)
22. 07/06/2020
Important points for specifying the scan area (Linux)
23. 07/06/2020
What driver package format is supported by my Linux distribution?
24. 06/02/2020
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
25. 04/06/2020
Delete a network scanner entry. (Linux)
26. 12/06/2019
Where can I download Brother iPrint&Scan application for Mac?
27. 01/29/2019
Command List of brscan. (Linux)