FAQs & Troubleshooting
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27 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1.
The scanning speed is slow when scanning from my machine. (Windows)
2.
I cannot save a file downloaded from the Brother support website (For Windows)
3.
How to identify your Operating System (OS).
4.
I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
5.
Uninstall the ICA driver (macOS 10.13 - macOS 12).
6.
I cannot install Brother drivers on Debian 10 or later (Linux)
7.
What driver package format is supported by my Linux distribution?
8.
Check the firmware version.
9.
Install the Output Tray
10.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
11.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
12.
Where can I download Brother iPrint&Scan application for Mac?
13.
Command List of brscan. (Linux)
14.
Configure the Scan to Email Feature (Linux)
15.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
16.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
17.
Uninstall the Brother Software and Drivers (Windows)
18.
Important points for specifying the scan area (Linux)
19.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
20.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
21.
Delete a network scanner entry. (Linux)
22.
Update the Driver or Firmware for your Brother machine
23.
Uninstall the drivers. (macOS 13 or greater)
24.
Change the brscan5 scan settings using XSane (Linux)
25.
Card Jam *
26.
Replace the Pick Up Roller *
27.
Replace the Separation Pad *