FAQs & Troubleshooting
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28 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
2.
Update the Driver or Firmware for your Brother machine
3.
Check the firmware version.
4.
How to identify your Operating System (OS).
5.
What is Power PDF?
6.
The scanning speed is slow when scanning from my machine. (Windows)
7.
Delete a network scanner entry. (Linux)
8.
I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
9.
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
10.
Configure the Scan to Email Feature (Linux)
11.
Where can I download Brother iPrint&Scan application for Mac?
12.
Uninstall the ICA driver (macOS 10.13 - macOS 12).
13.
Install the Output Tray
14.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
15.
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
16.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
17.
I cannot install Brother drivers on Debian 10 or later (Linux)
18.
What driver package format is supported by my Linux distribution?
19.
Change the brscan5 scan settings using XSane (Linux)
20.
Command List of brscan. (Linux)
21.
Important points for specifying the scan area (Linux)
22.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
23.
I cannot save a file downloaded from the Brother support website (For Windows)
24.
Card Jam *
25.
Replace the Pick Up Roller *
26.
Replace the Separation Pad *
27.
Uninstall the drivers. (macOS 13 or greater)
28.
Uninstall the Brother Software and Drivers (Windows)