FAQs & Troubleshooting
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MFC-9970CDW
386 Results
61.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
62.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
63.
I am unable to change my Brother machine's Receive Mode.
64.
Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
65.
Discover the MAC address of the Brother network card
66.
Toner Error
67.
When I send a fax from the machine, an error "not register." or "not registered." is displayed.
68.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
69.
When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
70.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
71.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
72.
Unusable Device
73.
Install the optional lower tray
74.
What type(s) of connections can I use with my Brother machine and a wireless network?
75.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
76.
Cannot print after a Windows 10 update (June 2020)
77.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
78.
Scan from the Brother iPrint&Scan application using Windows Phone.
79.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
80.
"Offline" appears on the Status Monitor.
81.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
82.
Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
83.
Nothing shows up on the machine's display after installing additional memory.
84.
The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
85.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
86.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
87.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
88.
Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine (video instructions available)
89.
Program my Brother machine to automatically dial a predefined number before every fax number I dial.
90.
How do I know which receive mode to select?