FAQs & Troubleshooting
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MFC-9970CDW
386 Results
31.
Reset the network settings to the factory default (video instructions available)
32.
I cannot print using my Brother machine on a wireless network (Mac)
33.
Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
34.
How to identify your Operating System (OS).
35.
No Toner
36.
Print both sides of paper or a booklet automatically
37.
Wrong Paper Size
38.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
39.
Out of Memory
40.
Can I print from DOS applications?
41.
Set up your Brother machine on a wireless network.
42.
"Offline" appears on the Status Monitor.
43.
I cannot print using my Brother machine on a wireless network (Windows)
44.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
45.
I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
46.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
47.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
48.
I keep getting the error message "Authenticate Err (Authentication error)".
49.
Scan Unable xx
50.
Setup and use Brother PC-FAX receiving
51.
Offset image
52.
Condensation
53.
Print Unable XX
54.
Belt End Soon
55.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
56.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
57.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
58.
No Paper
59.
Cover is Open
60.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.