FAQs & Troubleshooting
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104 Results
31.
How to identify your Operating System (OS).
32.
Important points you need to confirm before configuring your Brother machine for a wireless network.
33.
Discover the MAC address of the Brother network card
34.
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
35.
Cover is Open
36.
Configure the Scan to Email Feature (Linux)
37.
"ControlCenter needs to be updated." - macOS 10.15 Catalina
38.
I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
39.
Windows 10 Support Information
40.
I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
41.
Can I print from or scan to Android™ Smartphone?
42.
Replace Parts
43.
What is Ad-hoc mode?
44.
Scan a document in Windows 8 and Windows 10.
45.
When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
46.
Clean the scanner
47.
I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
48.
Uninstall the Brother Software and Drivers (Windows)
49.
I cannot install Brother drivers on Debian 10 or later (Linux)
50.
I cannot save a file downloaded from the Brother support website (For Windows)
51.
Changing scan settings in ControlCenter.
52.
Scan from the Brother iPrint&Scan application using Windows Phone.
53.
Verify the Brother machine connected to the Wired Network (For Macintosh)
54.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
55.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
56.
Scan and save documents to the Android™ mobile devices using my Brother machine.
57.
Setting up the Web icon (Brother Web Connect) function.
58.
What is Brother Web Connect?
59.
Unable to Scan XX
60.
Check the IP addresses of your PC and the Brother machine