MFC-J4620DW FAQs & Troubleshooting MFC-J4620DW Not your product? Sort by: Updated Date Popularity 3 Results 1. 04/17/2015 Document Jam (With Video Instructions) 2. 02/27/2015 Paper Jam (With Video Instructions) 3. 05/30/2014 I still receive the error message "Paper Jam" after I removed the jammed paper. Paper Feed / Paper Jam FAQs & Troubleshooting