FAQs & Troubleshooting
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DCP-120C
210 Results
61.
When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
62.
After I installed Sun JavaVM, some applications will not work correctly.
63.
Clear the paper jam or printer jam.
64.
I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
65.
The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
66.
I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
67.
The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
68.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
69.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
70.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
71.
Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
72.
Black Ink is still wet after printing on Glossy Paper (For PC Printing).
73.
I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
74.
I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
75.
I cannot install the driver when using the Driver Install Tool. (Linux)
76.
I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
77.
Configure the Scan to Email Feature (Linux)
78.
Configure and use the Scan Key Tool (Linux)
79.
Cannot print after a Windows 10 update (June 2020)
80.
The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
81.
I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
82.
I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
83.
The downloaded driver's name is different from my machine's name. (Linux)
84.
The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
85.
I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
86.
Large characters are printed incorrectly. (Linux)
87.
The driver installation finished successfully but I cannot print. (Linux)
88.
I cannot scan when using SELinux (Security-Enhanced Linux)
89.
I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
90.
I installed scan-key-tool, but it does not work. (Linux)