FAQs & Troubleshooting
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PJ-862
81 Results
31. 12/06/2023
The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
32. 02/06/2023
I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
33. 12/04/2023
Where can I find my Brother printer's serial number?
34. 02/02/2023
How do I create and transfer templates? (for Mac)
35. 01/12/2022
Installing the CUPS wrapper/LPR printer driver (Linux®)
36. 01/12/2022
Uninstalling the printer driver (Linux®)
37. 13/10/2022
Where can I download the latest P-touch Editor for Mac?
38. 28/06/2022
How to install Brother software on a computer not connected to the Internet
39. 03/06/2022
I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
40. 02/05/2022
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
41. 19/04/2022
Installing a CA certificate
42. 18/04/2022
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
43. 04/04/2022
What do the indicator lights mean?
44. 31/03/2022
Printing from an Android™ device
45. 31/03/2022
How do I connect the printer and my mobile device via Bluetooth®?
46. 31/03/2022
This printer is not detected when establishing a Bluetooth® connection.
47. 31/03/2022
The side margins are incorrect.
48. 31/03/2022
What is the JPEG printing and how can I use it?
49. 31/03/2022
How to charge the rechargeable Li-ion battery
50. 31/03/2022
How do I connect the printer to my computer via Bluetooth®? (for Windows)
51. 31/03/2022
The paper is jammed in the printer.
52. 31/03/2022
Pages don't print.
53. 31/03/2022
How to insert paper
54. 31/03/2022
How to delete the registry information and files related to the printer driver
55. 30/03/2022
The printer does not turn on, so I cannot print.
56. 28/03/2022
I connected multiple printers of the same model to one computer but can only print from one of them.
57. 28/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
58. 15/12/2021
I cannot connect my printer to a Windows 11 computer via USB.
59. 09/12/2021
How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
60. 09/12/2021
How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)