FAQs & Troubleshooting
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HL-5350DN
181 Results
1.
What is Brother iPrint&Scan?
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
3.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
4.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
5.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
6.
How do I clear Jam Rear/ Duplex?
7.
Can I print from or scan to Android™ Smartphone?
8.
The printer status is Offline or Paused.
9.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
10.
How do I install the Optional Tray Unit?
11.
Print a web page from iPrint&Scan when using an Android™ mobile device.
12.
Printouts (envelopes) have creases.
13.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
14.
What are the expected yields of the consumables?
15.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
16.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
17.
The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
18.
Can I print from DOS applications?
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
I cannot save a file downloaded from the Brother support website (For Windows)
21.
Delete print jobs from the print queue.
22.
I cannot find some option in the Printing preferences. (For Windows)
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
What kind of memory can I use?
25.
What is the printable area per page?
26.
Print on labels and envelopes from the MP tray.
27.
The printed letters are slanted, positioned incorrectly.
28.
I cannot install Brother drivers on Debian 10 or later (Linux)
29.
What driver package format is supported by my Linux distribution?
30.
Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.