FAQs & Troubleshooting
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Innov-is XP1
236 Results
1. 12/07/2024
"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
2. 12/07/2024
"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
3. 12/07/2024
Combination of fabric, thread and needle
4. 12/07/2024
"The "Start/Stop" button does not operate with the foot controller attached. Remove the foot controller." appears on the LCD.
5. 12/07/2024
"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
6. 12/07/2024
"Attach the embroidery frame." message appears on the LCD. What does it mean?
7. 12/07/2024
"Change to a larger embroidery frame." message appears on the LCD. What does it mean?
8. 17/06/2024
How do I clean the race?
9. 21/05/2024
"This button does not operate when the embroidery unit is attached." message appears on the LCD. What does it mean?
10. 12/03/2024
Stitches are skipped
11. 08/03/2024
What file format can I use when transferring images from MyDesignSnap to the machine? [for Android devices]
12. 08/03/2024
What file format can I use when transferring images from MyDesignSnap to the machine? [for iPhone and iPad]
13. 29/02/2024
Introducing the Brother Artspira application
14. 20/02/2024
Fabric puckers
15. 06/02/2024
I cannot view the Cutting and Embroidery Designs using the [AR function]. (AndroidTM Device only)
16. 02/02/2024
How to connect your machine and transfer data to Artspira
17. 23/01/2024
How to set up the wireless network connection with the wizard on the machine
18. 25/12/2023
How to update your machine by downloading the update file directly to your machine using a wireless network
19. 11/12/2023
E92001 appears on the Artspira app screen.
20. 13/10/2023
Introducing Brother My Design Snap application
21. 13/10/2023
Introducing Brother My Stitch Monitor application
22. 28/08/2023
E96001 appears on the Artspira app screen.
23. 28/08/2023
M5613201 appears on the Artspira app screen.
24. 28/08/2023
M5612301 appears on the Artspira app screen.
25. 28/08/2023
M4345001 appears on the Artspira app screen.
26. 28/08/2023
List of Error Messages for Artspira app (Mxxxxxxx/Exxxxx)
27. 23/06/2023
M1332002 appears on the Artspira app screen.
28. 24/05/2023
How do I sew hook-and-loop fasteners(hook-and-loop tapes)?
29. 22/05/2023
How do I remove or attach the presser foot holder?
30. 18/05/2023
Machine does not start to sew.