FAQs & Troubleshooting
![]() |
Latest |

DS-940DW
66 Results
1. 16/04/2025
Where can I download Brother iPrint&Scan application for Mac?
2. 16/04/2025
Scan a document using Brother iPrint&Scan. (Windows, macOS)
3. 11/03/2025
What is the default password for my Brother machine?
4. 03/03/2025
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
5. 05/02/2025
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
6. 19/12/2024
What is Power PDF?
7. 13/12/2024
How to identify your Operating System (OS).
8. 24/10/2024
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
9. 27/06/2024
The scanning speed is slow when scanning from my machine. (Windows)
10. 28/02/2024
Uninstall the drivers. (macOS 13 or greater)
11. 15/02/2024
Uninstall the drivers. (macOS 10.14 - macOS 12)
12. 05/09/2023
When I set the Document Size setting to "Auto", the scanned image is missing, or areas are missing in the scanned data.
13. 05/09/2023
(Video) Calibrate Your Brother Machine
14. 25/08/2023
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
15. 22/08/2022
Configure the Scan to Email Feature (Linux)
16. 28/07/2022
Update the Driver or Firmware for your Brother machine
17. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
18. 20/04/2022
Uninstall the Brother Software and Drivers (Windows)
19. 14/04/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
20. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
21. 10/11/2021
Open the Control Panel (For Windows)
22. 12/10/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
23. 29/07/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)
24. 06/07/2020
Change the brscan5 scan settings using XSane (Linux)
25. 06/07/2020
Scan using XSane or GIMP (Linux)
26. 06/07/2020
Important points for specifying the scan area (Linux)
27. 06/07/2020
What driver package format is supported by my Linux distribution?
28. 02/07/2020
If You Want to Check that Your Network Devices are Working Correctly
29. 02/07/2020
Your Brother Machine Cannot Scan over the Network
30. 02/07/2020
Your Scanner Cannot Be Detected on the Network During Installation