FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/dcpj925dw_eu_as.jpg)
DCP-J925DW
322 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
3.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
What is Brother iPrint&Scan?
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Replace Ink
8.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
9.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
10.
Paper Jam
11.
How do I load paper?
12.
Can I print from or scan to Android™ Smartphone?
13.
Unable to Scan AX
14.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
15.
I cannot install Brother drivers on Debian 10 or later (Linux)
16.
The printer status is Offline or Paused.
17.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
18.
Print using only the black ink cartridge when the Color cartridges have run out.
19.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
20.
The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
21.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
22.
When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
23.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
24.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
25.
What driver package format is supported by my Linux distribution?
26.
Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
27.
I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
28.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
29.
Document Jam
30.
Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)