FAQs & Troubleshooting
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93 Results
1. 14/02/2024
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
2. 04/01/2024
Easy Scan to E-mail
3. 17/11/2023
"ControlCenter needs to be updated." - macOS 10.15 Catalina
4. 26/04/2023
Check the IP addresses of your PC and the Brother machine
5. 17/03/2023
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
6. 17/03/2023
Open the "Scanners and Cameras" and Properties.
7. 17/03/2023
The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
8. 15/02/2023
Configuring frequently-used scan settings on your computer.
9. 15/02/2023
Duplex (two-sided) scan
10. 15/02/2023
Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
11. 14/02/2023
Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
12. 14/02/2023
Scan and save a document in PDF format for Windows (Scan to File)
13. 14/02/2023
Scan a document in Windows 8 and Windows 10.
14. 14/02/2023
I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
15. 13/12/2022
How to identify your Operating System (OS).
16. 07/11/2022
My Brother machine sound level is high while scanning documents.
17. 31/10/2022
Verify the Brother machine connected to the Wired Network (For Windows)
18. 17/10/2022
Verify the Brother machine connected to the Wireless Network (For Windows)
19. 01/09/2022
How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
20. 01/09/2022
Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
21. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
22. 20/06/2022
Scan documents longer than 14 inches (35.5 cm) using ControlCenter
23. 01/04/2022
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
24. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
25. 10/03/2022
Check your machine's IP Address or Node Name
26. 14/12/2021
I cannot scan from my computer via network. (For Macintosh)
27. 14/12/2021
Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
28. 15/11/2021
I cannot install the Brother printer driver (macOS 10.15 or earlier)
29. 10/11/2021
Open the Control Panel (For Windows)
30. 14/10/2021
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)