FAQs & Troubleshooting
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38 Results
Note: “*” indicates that the content is from the Online User’s Guide.
1. 27/06/2024
The scanning speed is slow when scanning from my machine. (Windows)
2. 24/05/2024
What is the default password for my Brother machine?
3. 24/05/2024
What is the default password for my BRAdmin, Remote Setup or Web Based Management?
4. 10/01/2024
Your Brother Machine Cannot Scan over the Network *
5. 10/01/2024
Access Web Based Management *
6. 10/01/2024
Card Jam *
7. 10/01/2024
Replace the Pick Up Roller *
8. 10/01/2024
Replace the Separation Pad *
9. 10/01/2024
Reset the Network Settings to Factory Default *
10. 26/12/2023
I am connected to my Brother scanner and PC via a USB cable, but I cannot scan or turn the scanner on.
11. 13/12/2023
Set up your Brother machine on a wireless network (Windows/macOS)
12. 30/11/2023
Install the Output Tray
13. 30/11/2023
Discover the MAC address of the Brother network card.
14. 30/11/2023
Check your machine's IP Address or Node Name
15. 29/11/2023
My PC does not have a USB port or the USB cable and USB port shape are different.
16. 06/06/2023
I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
17. 06/06/2023
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
18. 23/01/2023
Update the Driver or Firmware for your Brother machine
19. 13/12/2022
How to identify your Operating System (OS).
20. 22/08/2022
Configure the Scan to Email Feature (Linux)
21. 23/06/2022
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
22. 20/04/2022
Uninstall the Brother Software and Drivers (Windows)
23. 14/04/2022
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
24. 11/04/2022
Wireless setup is requesting a WPS PIN to complete the setup
25. 24/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
26. 11/03/2022
Check the firmware version.
27. 29/11/2021
A security warning appears when accessing Web Based Management via HTTPS.
28. 29/11/2021
When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
29. 12/10/2021
I cannot install Brother drivers on Debian 10 or later (Linux)
30. 29/07/2021
I cannot install the scanner driver in Ubuntu 21.04. (Linux)