FAQs & Troubleshooting
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MFC-990CW
344 Results
61.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
62.
The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
63.
When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
64.
Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
65.
I still receive the error message "Paper Jam" after I removed the jammed paper.
66.
Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
67.
I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
68.
Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
69.
Why doesn't the machine answer when receiving a call?
70.
Why do the color ink cartridges run out of ink even though I never or rarely print in color?
71.
Enable the Brother machine's network interface.
72.
Scan from the Brother iPrint&Scan application using Windows Phone.
73.
Print a web page from iPrint&Scan when using an Android™ mobile device.
74.
Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
75.
Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
76.
I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
77.
When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
78.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
79.
How do I factory reset the network settings?
80.
Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
81.
I cannot make borderless prints.
82.
I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
83.
The edge of glossy paper is smudged.
84.
Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
85.
When I print or copy a document with fast mode, the printing is shifted too high on the paper.
86.
I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
87.
Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
88.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
89.
Stop my Brother machine from automatically redialing a number.
90.
Delete numbers stored in my Brother machine's Caller ID History.