FAQs & Troubleshooting
Popular |
DS-620
62 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
2.
How to identify your Operating System (OS).
3.
My scanner gets warm.
4.
I cannot save a file downloaded from the Brother support website (For Windows)
5.
Change the paper settings. (Using DSmobileCapture)
6.
Uninstall Scan-key-tool. (Linux)
7.
Cannot find the scanner (Error Code 2019: Initialization Failed)
8.
I cannot install Brother drivers on Debian 10 or later (Linux)
9.
The scan speed is too slow.
10.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
11.
What driver package format is supported by my Linux distribution?
12.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
13.
Change the image settings. (Using DSmobileCapture)
14.
Paper suitable for scanning
15.
Command List of brscan. (Linux)
16.
A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
17.
Configure the Scan to Email Feature (Linux)
18.
Pre-Required Procedures (Linux)
19.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
20.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
21.
Uninstall the Button Manager (Windows).
22.
Check the firmware version.
23.
Loading the Carrier Sheet.
24.
Operation system return error
25.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
26.
My scanner is connected but it will not feed my document or do anything else.
27.
Uninstall the scanner driver (Windows).
28.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
29.
Scan a document longer than 35.6 cm (14 inches).
30.
I cannot install the scanner drivers.