FAQs & Troubleshooting
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PT-9500PC
155 Results
1.
I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
2.
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
3.
Where can I download the latest P-touch Editor for Mac?
4.
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
5.
P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
6.
Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
7.
I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
8.
The top and base layers of the laminated tape are misaligned.
9.
I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
10.
Can I print from any software other than P-touch Editor? (for Windows)
11.
How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
12.
Printing is not possible. (P-touch Editor5.3 for Mac)
13.
P-touch Editor crashes when I open it on my Mac.
14.
(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
15.
Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
16.
How to delete the registry information and files related to the printer driver
17.
I cannot save a file downloaded from the Brother support website (For Windows)
18.
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
19.
How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
20.
How to use a 9/64" (3.5 mm) wide tape
21.
I have an occasional printing problem.
22.
How is the print head cleaning cassette used?
23.
I cannot print LibreOffice documents in landscape orientation. (Linux®)
24.
Some of the print options in OpenOffice do not work. (Linux®)
25.
I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
26.
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
27.
The printing date/time is not printed. (P-touch Editor 5.x for Windows)
28.
(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
29.
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
30.
I cannot find the template files. (P-touch Editor 3.x for Mac)