FAQs & Troubleshooting
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PT-2420PC
43 Results
1. 03/04/2025
Can I directly operate my printer from a self-developed application software and print a label?
2. 27/09/2024
Where can I find my Brother printer's serial number?
3. 17/09/2024
How do I uninstall the printer driver?
4. 23/07/2024
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
5. 30/05/2024
(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
6. 18/10/2023
How to open the Devices and Printers window
7. 18/10/2023
How to identify your Operating System (OS) for Windows or Mac
8. 18/10/2023
Printing is not possible. (USB connection)
9. 12/06/2023
The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
10. 23/05/2022
While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
11. 18/04/2022
My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
12. 31/03/2022
How to delete the registry information and files related to the printer driver
13. 28/03/2022
I connected multiple printers of the same model to one computer but can only print from one of them.
14. 28/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
15. 26/10/2021
P-touch Editor crashes when I open it on my Mac.
16. 14/01/2021
How to make a label with a barcode (P-touch Editor 5.0 for Mac)
17. 18/11/2020
Printing is not possible. (P-touch Editor 5.0 for Mac)
18. 30/10/2020
How do I print the inserted image maintaining its original size?
19. 30/10/2020
When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
20. 13/10/2020
How to use the Sequential Numbering function
21. 07/10/2020
How do I use a template? (P-touch Editor 5.0 for Mac)
22. 25/08/2020
How do I create name badges by joining "First Name" and "Last Name" fields together?
23. 12/06/2020
The tape got jammed or stuck in the printer.
24. 03/06/2020
When I try to use the database function, an application error occurs.
25. 02/06/2020
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
26. 07/04/2020
How can I change the unit of measurement (mm or inches)? (P-touch Editor 5.0 for Mac)
27. 27/03/2020
I cannot install the printer driver because the installation stops after I connect the printer to my computer.
28. 11/12/2019
Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
29. 12/03/2019
When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
30. 18/01/2019
"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?