FAQs & Troubleshooting
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PT-9800PCN
173 Results
61. 28/03/2022
I connected multiple printers of the same model to one computer but can only print from one of them.
62. 28/03/2022
I cannot save a file downloaded from the Brother support website (For Windows)
63. 09/12/2021
Can I print from any software other than P-touch Editor? (for Windows)
64. 09/12/2021
The paper settings specified from the server computer are not reflected on the client computer.
65. 09/12/2021
How do I transfer label templates with P-touch Transfer Express?
66. 26/10/2021
P-touch Editor crashes when I open it on my Mac.
67. 08/10/2021
Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
68. 27/07/2021
How do I transfer templates or other data from the computer to the printer?
69. 14/01/2021
How to make a label with a barcode (P-touch Editor 5.0 for Mac)
70. 13/01/2021
Can I directly operate my printer from a self-developed application software and print a label?
71. 23/12/2020
Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
72. 27/11/2020
How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
73. 24/11/2020
How do I create an Address Label? (P-touch Editor 5.0 for Windows)
74. 18/11/2020
Printing is not possible. (P-touch Editor 5.0 for Mac)
75. 13/11/2020
Printing is not possible. (P-touch Editor5.3 for Mac)
76. 05/11/2020
Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite LAN)
77. 02/11/2020
How can I eliminate the 25mm piece of tape that is produced prior to every label printed?
78. 22/10/2020
How can I print data directly from Access 2010?
79. 20/10/2020
How do I transfer label templates to the printer via network? (BRAdmin Professional)
80. 15/10/2020
The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
81. 07/10/2020
How do I use a template? (P-touch Editor 5.1 for Mac)
82. 07/10/2020
How do I use a template? (P-touch Editor 5.0 for Mac)
83. 15/09/2020
The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
84. 04/09/2020
How to use Excel data to print labels (P-touch Editor 5.x for Windows)
85. 26/08/2020
How do I create an ID label using a template? (P-touch Editor 5.x for Windows)
86. 14/07/2020
How do I create an Address Label? (P-touch Editor 5.x for Windows)
87. 12/06/2020
The tape got jammed or stuck in the printer.
88. 04/06/2020
When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
89. 02/06/2020
I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
90. 02/06/2020
How to print in high resolution mode using an HG tape