FAQs & Troubleshooting
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88 Results
1.
Update the Driver or Firmware for your Brother machine
2.
The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
3.
Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
4.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
5.
Duplex (two-sided) scan
6.
How to identify your Operating System (OS).
7.
The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
8.
Can I print from or scan to Android™ Smartphone?
9.
Download a file from the "Downloads" section and save it to Windows 8 computer.
10.
Replace Reverse Roller
11.
Reset the Scheduled maintenance counter
12.
Configuring frequently-used scan settings on your computer.
13.
My Brother machine could not be found over the network when I installed drivers on my computer.
14.
Load Documents
15.
Can not scan a long document.
16.
What is Brother iPrint&Scan?
17.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
18.
"Multifeed detection" or "Multifeed Detection Error"
19.
What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
20.
Document Jam
21.
Scan Unable
22.
I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
A gray line or margin appears on the side of the scanned document.
25.
Replace Pick up roller
26.
Scan multiple pages into one file instead of each scan being saved as a separate file.
27.
I cannot install the Brother printer driver (macOS 10.15 or earlier)
28.
The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
29.
Scan a document in Windows 8 and Windows 10.
30.
Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.