FAQs & Troubleshooting
Popular |
DS-620
62 Results
1.
How to identify your Operating System (OS).
2.
I cannot save a file downloaded from the Brother support website (For Windows)
3.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4.
Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
5.
OCR feature does not work.
6.
Can I print from and scan to iPhone, iPod touch and iPad?
7.
Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
8.
The scan speed is too slow.
9.
Cannot find the scanner (Error Code 2019: Initialization Failed)
10.
When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
11.
Can I print from or scan to Android™ Smartphone?
12.
My scanner does not turn on.
13.
Loading the Carrier Sheet.
14.
Operation system return error
15.
Paper suitable for scanning
16.
My scanned images have black lines running through them, blank spaces, or just overall bad quality.
17.
Install PaperPort™ 12SE onto Windows 10.
18.
Uninstall the Button Manager (Windows).
19.
Change the image settings. (Using DSmobileCapture)
20.
Change the paper settings. (Using DSmobileCapture)
21.
My scanner gets warm.
22.
I do not have or lost the black and white calibration sheet.
23.
Scan a document longer than 35.6 cm (14 inches).
24.
I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
25.
Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
26.
My computer does not recognize the scanner when it is connected via the USB cable.
27.
I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
28.
Scan using XSane or GIMP (Linux)
29.
Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
30.
Install Presto!® BizCard® onto Windows 10.